1. Introduction

Grand Chizet Hotels & Suites (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hotels.grandchizet.com, book a room, or use any of our services.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use immediately.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Full name, email address, phone number, and any details you provide when booking a room or filling out a contact form.
• Booking Information: Check-in/check-out dates, room preferences, special requests, and payment-related details (processed securely by our payment partners).
• Technical Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies and similar technologies.
• Communication Records: Messages sent via WhatsApp, email, or our contact forms, including booking enquiries and customer support interactions.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and confirm your room bookings and reservations.
• To communicate with you regarding your stay, including booking confirmations, reminders, and follow-ups.
• To respond to your enquiries, requests, and customer support needs.
• To improve our website, services, and guest experience.
• To send promotional offers, newsletters, and updates if you have opted in (you may unsubscribe at any time).
• To comply with legal obligations and protect the security of our guests and property.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, or managing bookings, subject to strict confidentiality agreements.
• Legal Requirements: If required by law, court order, or governmental regulation, or to protect the rights, property, or safety of Grand Chizet Hotels & Suites, our guests, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you interact with our site.

We use:

• Essential Cookies: Required for the website to function properly (e.g., page navigation, secure areas).
• Analytics Cookies: To understand how visitors use our website (e.g., Google Analytics) and improve our content and user experience.
• Functional Cookies: To remember your preferences and provide enhanced features.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect your experience on our website.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure socket layer (SSL) encryption, firewalls, and restricted access to personal data.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Booking records are typically retained for a minimum period required by Nigerian tax and hospitality regulations.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal retention requirements.
• Object to or restrict the processing of your personal data.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the details provided in Section 10.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you access.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the revised policy.